I was at Tenaga Nasional Berhad (TNB) office at Anson Road yesterday. Here is my brief report.
Wheelchair access is completely ignored in this building. Although there is a ramp (see photo below) that links ground floor to first floor, the ramp is NOT designed with wheelchair users in mind. It is too steep and too long. Unsuitable to most wheelchair users.
I parked my car at the multi-storey car park and I could of see any car park for disabled drivers. I did not encounter any barrier from my car to the lift lobby.The guard I talked to later confirmed that there is no car park for disabled drivers.
The customer service office is located at level two. I took the above photo immediately after I stepped out from the lift. Go straight is the service office of TNB. Turn left and you will go to the toilet.
As expected, there is no toilet for persons with disabilities. However, I discovered that the VIP toilet that is big enough for wheelchair users (see photo below). It is reasonably big and a step ramp was built at the door edge. With some very minor improvements, this toilet can be easily converted into one of wheelchair users. I could not understand why TNB did not do that.
TNB is a very big corporation in Malaysia. Like most of the big Malaysian corporations, facilities and services to persons with disabilities are unimportant to them. These corporations often say that they are good corporate citizens. But their actions often do not reflect what they preach.