I discovered that there were two disabled people's car parks just next to the office entrance. Ramps were there to enable wheelchair user to go right to the entrance. But, then right in front of the entrance is a step that prevents a wheelchair user from entering the office (see top photo where I mark "X"). This is the classic example of "broken access route" and very common in Penang. To solve this problem, I suggest JPJ should instal a ramp at the entrance (see bottom photo.)
Due to lack of time, I did not check if there is a toilet for wheelchair user.